Customer Service Foundations

Service to our customers and to our fellow employees is increasingly important in the business world today. In the Customer Service Foundations Training Camp, you will learn the basics and cover more advanced topics of Customer Service including: discussing the basics of service standards, monitoring service standards, and understanding how management standards support exceptional customer service.

This blended-learning program employs outcome-based (Lecture/Lab/Review)^TM delivery that focuses on preparing you with the practical Customer Service skills you’ll need to achieve your professional development skills and accelerate your career. Students will live, learn, and take exams at one of our state-of-the-art education centers.

Course Objectives:

• Distinguish the different types of customers, appreciate the importance of customer service, build rapport and communicate with customers, and respond to customers while exceeding their expectations.
• Develop customer service skills, provide quality customer service, and solve customer service problems.
• Understand customer dissatisfaction, work with customers who are either angry or upset, and reduce customer service stress
• Understand the importance of effective communication, identify the importance of interpersonal communication, provide quality service on the telephone, and compose effective e-mail messages
• Discuss the basics of service standards, monitor service standards, and understand how management standards support exceptional customer service.
• Build customer service teams, select right employees through effective screening and interviews, provide training and empowerment, and motivate employees to maintain desirable behaviors.
• Understand their customers and how they measure service, develop loyalty in customers, understand how employee loyalty affects service, and create memorable service.

Build Your Skills And Your Career: Get Results

Our primary goal is your education. Training Camp provides thorough instructor-led training to ensure that you learn the fundamentals and obtain hands-on skills. You will emerge able to immediately apply your new knowledge in your career environment.

Our Customer Service Training Camp Program:

• Allows you to achieve your professional development training goals in a fraction of the time of “traditional training” while employing our (Lecture/Lab/Review)^TM delivery format.
• Helps you grasp complex concepts more easily by identifying and catering to your individual learning style through a mixed visual, auditory and kinesthetic-tactual delivery system.
• Enhances your retention by employing accelerated learning techniques focused on committing information to long-term memory and its application to real-world situations.

What’s Included?
Training Camp offers the highest quality professional development education in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their educational objectives.

Our Customer Service Training Program includes:

• Intensive Training by Certified Trainers utilizing our (Lecture | Lab | Review)™ Delivery
• Blended-Learning Instruction comprised of comprehensive study materials and pre-class mentoring, customized curriculum, courseware, comprehensive case studies.
• Deluxe Package of Hotel Accommodations, Breakfast and Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee
• 24-Hour Lab and Instructor Access

Training Camp has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms.

Our Trainers teach to accommodate every student’s learning needs through individualized instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, question and answer drills, and friendly competitions between concurrently running classes. 

Onsite Customer Service Training Camps

Need to train a team of people affordably? We can deliver our Customer Service Training Camp, and any of our training courses, in a private format - at your facility or ours. This saves you money by eliminating travel and hotel expenses. You also enjoy greater flexibility and more control delivering stronger results. Our private/onsite training offerings boast:

• Customized content.
• Planning and design.
• Course materials and equipment.
• Optional instructor mentoring.
• Training for a small, medium, or large groups of students.

You get the same top-quality education we offer in our own classrooms. Please click here to obtain your customized onsite training quote.